211 New Brunswick / 211 Nouveau Brunswick
Name of Organization
Type of Organization
Delivery Method
French, English, Both, Other
Other languages
150+ languages, including 17 indigenous languages, are available through interpretation services at the 211 line.
Contact Information
On line, New Brunswick (NB) On line
Organization phone number
Contact Name
Daniela Fernandez
Contact phone number
Organization website URL
Contact email address
Organization email address
Geographic zones of services
Choose location
Canada, New Brunswick (NB)
Choose provinces you serve
New Brunswick (NB)
Are you offering specific services to these groups? (You can choose multiple)
Women, LGBTQ2+ individuals, Indigenous, CAF Reservists, Part-time/Volunteer
Organizational/Community/International Services
Organizational/Community/International Services Categories
Information Services
Information Services Sub-categories Services
Information and Referral
Specify Services

211 NB maintains and provides information on non-emergency and non-clinical health services.
>The 211 NB service navigators (that answer calls/texts/web chats) are trained to effectively respond to crisis contacts, and can initiate cold transfers and warm transfers to appropriate phone lines as needed.
> The 211 NB Service navigators may ask contacts if they would like a follow-up call. If the contact says yes, the Service Navigator will follow up to see if they were able to access the referrals and to see if any further supports are required. Not every contact is offered a follow-up; Service Navigators use discretion/procedures to determine when it should be offered.
> 211 NB can help people link to recovery and reintegration services to assist Veterans and First Responders facing crises.

Organizational/Community/International methodologies
211 Systems
Specify Methods

>The 211 NB information and referral service is available via the website, nb.211.ca (independent search), or by speaking with a Community Navigator by phone/text (2-1-1) or online chat (via the website). 211 NB does not provide a direct service other than information and referral.
>Needs assessment
>Information and Referral: Service navigators are trained to address crisis contacts and have procedures in place to ensure the caller is linked to appropriate immediate services as needed.
>Follow up is offered where deemed appropriate/necessary.
>Referrals as necessary.

Choose forum
New Brunswick (NB)
New Brunswick Forums

>211 NB tracks website topic searches/locations via Google Analytics and issues/location/demographics for phone/text/web chat contacts via our database. The data can highlight met/unmet needs, caller locations, trends, and more. In addition, the data can highlight gaps in service, socio-economic dynamics, and more. In addition to this, the type of contacts are tracked (i.e, information only, information and referral, crisis, and more). Follow-up calls and details are also tracked.

Detailed Information
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