211 Newfoundland and Labrador / 211 Terre-Neuve et Labrador
Name of Organization
Type of Organization
Delivery Method
French, English, Both, Other
Other languages
The 211 service is available over the phone in over 150 languages.
Contact Information
On-line, Newfoundland and Labrador (NL) On-line
Organization phone number
Contact Name
Colton Politte
Contact phone number
Organization website URL
Contact email address
Organization email address
Geographic zones of services
Choose location
Canada, Newfoundland and Labrador (NL)
Choose provinces you serve
Newfoundland and Labrador (NL)
Are you offering specific services to these groups? (You can choose multiple)
Women, LGBTQ2+ individuals, Indigenous, CAF Reservists, Part-time/Volunteer
Organizational/Community/International Services
Organizational/Community/International Services Categories
Information Services
Information Services Sub-categories Services
Information and Referral
Specify Services

>211 NL maintains and provides information on non-emergency and non-clinical health services.
>211 NL is able to connect clients to supports and systems that provide immediate aid to those in crisis. Including mental health crisis lines, emergency shelter support, and others.
>By connecting clients with resources that can offer ongoing support and transition services, 211 NL is able to support stabilization efforts.
> 211 NL can help people access recovery and reintegration services to help ex-combatants and first responders cope with crises.

Organizational/Community/International methodologies
211 Systems
Specify Methods

>Service navigators are trained to address crisis contacts and have procedures in place to ensure the caller is linked to appropriate immediate services as needed.

Choose forum
Newfoundland and Labrador (NL)
Newfoundland and Labrador Forums
St. John's

>We collect confidential call/website data for all users to ensure that the system is working as intended and to identify trends in needs for stakeholders. 211 NL tracks website searches/locations through Google Analytics and phone/web chat contact issues/locations/demographics through our database. This data can highlight met/unmet needs, trends, etc.

Detailed Information
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