Live Chat and Text is a safe, confidential, one-on-one conversation with a highly-trained empathic responder. Chat and Text services are for everyone, regardless of your age, issues or concerns. If you’re not comfortable using the phone or would prefer to communicate with someone online or by text about your feelings, concerns or problems, please access our ONTX service. The ONTX service allows you to take your time to process what you want to say, work through how you are feeling, and communicate in a way where others cannot overhear you.